Terms & Conditions

1. Introduction

These Terms & Conditions ("Terms") govern all bookings, services, and use of chauffeur-driven transportation provided by Taste of Europe ("we", "us", "our").

We provide private transportation and chauffeur services only. We do not offer: itinerary planning, package tours, guided tours, accommodation bookings, or any form of combined "package travel" service.

By placing a booking, using our website, or using our services, you ("you", "client", "passenger") confirm that you have read, understood, and agree to be bound by these Terms.

For general enquiries, please contact info@taste-of-europe.com. For cancellations, please contact support@taste-of-europe.com.

2. Definitions

In these Terms, the following definitions apply:

• "Service" means any chauffeur-driven transportation provided by us or our subcontracted drivers.
• "Client" / "Passenger" means any individual or company making a booking or travelling in the vehicle.
• "Booking" means a reservation for our services that has been confirmed by us after payment.
• "Vehicle" means any car or van used to provide the service.
• "Chauffeur" means a professional driver engaged by us or our partners to carry out the service.
• "Website" means any web page or domain operated by Taste of Europe.

3. Scope of Services

We offer private chauffeur-driven transportation within and between European destinations. Our services may include, for example:

• Point-to-point transfers between cities, airports, or other locations;
• Hourly or daily chauffeur hire;
• Airport pick-up and drop-off;
• Long-distance private road journeys.

We do not provide itinerary planning, guiding, accommodation reservations, flight tickets, or any other travel agency services. Any sightseeing, stops, or suggested routes are at the client’s discretion and responsibility.

The service is strictly limited to safe transport of passengers and their luggage from the agreed pick-up location to the agreed drop-off location (and any agreed intermediate stops).

4. Bookings & Contract Formation

A booking request submitted via our website or by email is considered an offer to purchase services from us. No contract is formed until:

• we have confirmed availability; and
• full or partial payment has been successfully received; and
• you have received a booking confirmation email or voucher from us.

We reserve the right to refuse any booking request at our discretion, for example due to unavailability, safety concerns, or incomplete information.

It is your responsibility to provide accurate and complete information when making a booking, including dates, times, locations, number of passengers, luggage, and any special requirements.

5. Prices, Fees & Extra Charges

Prices for our services are normally given in advance via our website or in a personalised offer. Unless stated otherwise, prices are shown in Euros (€) or another specified currency.

Prices may depend on:

• distance and route;
• journey duration and waiting time;
• number of passengers and luggage;
• vehicle category (e.g., sedan, minivan, luxury vehicle);
• seasonal demand or special events;
• tolls, tunnel fees, ferries, or parking (if applicable).

We may charge additional fees for, including but not limited to:

• extra waiting time beyond the included free waiting period;
• additional stops not included in the original booking;
• route changes requested by the client during the journey;
• cleaning fees due to spillages, vomiting, or damage.

6. Payments

All payments must be made in advance through our secure payment providers (such as Stripe, PayPal, or other listed options). We do not accept responsibility for any payment issues caused by third-party providers.

A booking is only confirmed once payment has been authorised. If payment is reversed, disputed, or charged back, we reserve the right to cancel the booking and refuse further service.

Any bank fees, currency conversion charges, or card fees are the responsibility of the client.

7. Changes, Cancellations & No-Show

Our detailed cancellation rules, including timelines and refund percentages, are set out in our separate Cancellation Policy. That policy forms part of these Terms and should be read together with this page.

In general:

• Any change or cancellation request must be submitted in writing to support@taste-of-europe.com.
• Changes are subject to availability and may result in a price adjustment.
• No-shows (failure to appear for pick-up within the waiting time) may be charged at 100% of the booking value.

If we must cancel a booking for reasons within our control and cannot provide an alternative, you will be entitled to a refund limited to the amount you have paid for that booking. We are not responsible for indirect or consequential losses (such as missed flights, hotels, or events).

8. Client Responsibilities

You agree to:

• ensure all passengers arrive on time at the agreed pick-up point;
• provide accurate contact details and monitor them close to pick-up time;
• comply with all local laws, including seatbelt and child seat laws;
• treat the chauffeur and vehicle with respect;
• avoid any illegal, abusive, or unsafe behaviour.

If the chauffeur reasonably considers that a passenger’s behaviour is unsafe, illegal, or inappropriate, the chauffeur may terminate the journey and ask the passenger to leave the vehicle. No refund will be due in such cases.

9. Luggage, Animals & Prohibited Items

You must inform us in advance if you intend to travel with unusually large, heavy, or fragile items. The chauffeur may refuse luggage that:

• exceeds the vehicle’s safe capacity; or
• is not safely packaged; or
• could damage the interior of the vehicle.

Passengers must not carry in the vehicle:

• illegal drugs or substances;
• weapons or dangerous goods;
• flammable, explosive, or toxic materials;
• any items prohibited under local laws.

Pets or animals are only permitted if agreed in advance and must be safely contained. Additional cleaning fees may apply.

10. Vehicle Damage & Cleaning Fees

You are responsible for any damage caused to the interior or exterior of the vehicle by you or any members of your party. This includes, but is not limited to:

• damage to seats, panels, carpets, or entertainment systems;
• stains from food or drinks;
• clean-up after sickness, vomiting, or other bodily fluids.

We reserve the right to charge the full cost of repair or cleaning, plus any loss of use of the vehicle while it is out of service. A minimum cleaning fee may apply.

11. Timing, Delays & Liability Limitations

We always aim to operate punctually. However, we cannot guarantee specific arrival or journey times. You are responsible for allowing adequate time for your journey, including traffic, weather, border controls, security checks, and other predictable delays.

We are not liable for any losses arising from delays outside our control, including (but not limited to):

• traffic jams or road accidents;
• adverse weather conditions;
• road closures, diversions, or construction;
• police checks or border inspections;
• strikes, protests, or public events;
• acts of government or public authorities.

Our maximum liability, in any case, is limited to the total amount you have paid for the booking in question. We are not liable for indirect or consequential damages such as missed flights or accommodation, loss of earnings, or loss of opportunity.

12. Border Crossings & Travel Documents

When travelling across borders, you are fully responsible for ensuring that all passengers hold:

• valid passports;
• required visas or permits;
• any necessary health or customs documents.

We do not provide advice on immigration, visas, or entry requirements. If you are refused entry at a border or delayed due to document issues, no refund will be given and any additional costs will be your responsibility.

13. Subcontractors

To deliver services efficiently, we may use trusted third-party chauffeurs or partner companies. All subcontractors are required to meet our standards of professionalism and safety.

By booking with us, you agree that the service may be provided either directly by Taste of Europe or by a carefully selected partner on our behalf.

14. Insurance

All vehicles used to provide the service carry the legally required insurance for the carriage of passengers. This insurance does not cover your personal belongings, travel insurance, or any risks not directly related to the transportation service.

We strongly recommend that you obtain your own comprehensive travel insurance for the full duration of your trip, including coverage for cancellations, medical needs, and personal property.

15. Privacy & Data Protection

We process personal data in accordance with our Privacy Policy, which forms part of these Terms. The Privacy Policy explains what data we collect, how we use it, and your rights under applicable data protection laws.

For privacy-related questions, please contact info@taste-of-europe.com.

16. Complaints

If you are unhappy with any aspect of our service, please contact us as soon as possible at info@taste-of-europe.com, providing your booking reference and full details of the issue.

We will investigate all complaints fairly and aim to respond within a reasonable timeframe.

17. Changes to These Terms

We may update these Terms from time to time, for example to reflect changes in the law or in our services. The updated version will be published on our website with a new "Last updated" date.

Continued use of our services after any changes are made constitutes your acceptance of the revised Terms.

18. Governing Law & Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws applicable in the jurisdiction where Taste of Europe is established, without regard to conflict of law principles.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.