Privacy Policy

Your privacy matters to us. This policy explains what data we collect, how we use it, and your rights under GDPR.

Last Updated: 01 October 2025

1. Introduction

This Privacy Policy describes how Taste of Europe (“we”, “us”, “our”) collects, stores, uses, and protects your personal data when you visit our website or use our chauffeur-driven transportation services.

We comply with the General Data Protection Regulation (GDPR) and applicable European privacy laws.

For any privacy-related questions, please contact us at: info@taste-of-europe.com.

2. Data We Collect

We collect only the data necessary to operate our service safely and efficiently.

2.1 Data You Provide Directly

  • Name;
  • Email address;
  • Pickup and drop-off locations;
  • Travel dates and times;
  • Number of passengers and luggage details;
  • Message content from contact or booking forms.

2.2 Automatically Collected Data

  • IP address;
  • Device type (mobile/desktop);
  • Browser type;
  • Pages visited and time spent;
  • Cookies (where applicable).

2.3 Data We Do NOT Collect

  • Credit card numbers (handled by Stripe/PayPal only);
  • Physical addresses (unless voluntarily provided);
  • Phone numbers (unless voluntarily provided);
  • Sensitive personal data (religion, ethnicity, biometrics, health data, etc.).

3. How We Use Your Data

We use your personal data strictly for the following purposes:

  • to process bookings and send confirmations;
  • to assign chauffeurs and manage transport routes;
  • to communicate with you regarding your service;
  • to verify identity and prevent fraud;
  • to comply with legal and accounting obligations;
  • to improve our website performance and user experience.

We do not sell, rent, or share your personal information for marketing purposes.

4. Legal Basis for Processing

Under GDPR, we process your data on one or more of the following legal bases:

  • Contractual necessity: to fulfil your booking;
  • Legitimate interest: to improve services and prevent fraud;
  • Legal obligation: such as financial record-keeping;
  • Consent: when you voluntarily submit data.

5. Data Sharing

We may share your information with:

  • your assigned chauffeur;
  • trusted subcontracted drivers (if applicable);
  • payment processors (Stripe, PayPal);
  • email service providers (for confirmations and support).

We do not sell or share your data with advertisers or unrelated third parties.

6. International Data Transfers

Some of our service providers (email services, payment processors) may process data outside the EU. These transfers comply with GDPR through Standard Contractual Clauses (SCCs) or equivalent safeguards.

7. Data Retention

We retain booking information and relevant personal data for up to five (5) years for:

  • tax and accounting requirements;
  • fraud prevention;
  • legal defence;
  • business recordkeeping.

After this period, data is securely deleted or anonymized.

8. Your GDPR Rights

You have the right to:

  • access your personal data;
  • request correction of inaccurate data;
  • request deletion (where legally allowed);
  • restrict processing;
  • object to processing;
  • request data portability;
  • withdraw consent at any time.

To exercise any rights, please contact: info@taste-of-europe.com.

9. Cookies

Our website may use cookies to improve user experience and website performance. You can modify or disable cookies directly through your browser settings.

We only use essential and analytics cookies. We do not use advertising or third-party tracking cookies.

10. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • SSL/HTTPS encryption;
  • secure payment integrations;
  • limited data access internally;
  • secure hosting environments.

However, no online transmission is completely secure. By using our service, you acknowledge this risk.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for their content or privacy practices. Always review the privacy policies of third-party sites.

12. Changes to This Policy

We may update this Privacy Policy to reflect legal, technical, or business changes. The updated version will be posted on this page with a new “Last Updated” date.

13. Contact Information

For questions, data requests, or GDPR enquiries, contact us at: info@taste-of-europe.com