Cancellation & Refund Policy

1. Introduction

This Cancellation Policy explains how cancellations, changes and refunds are handled for bookings made with Taste of Europe (“we”, “us”, “our”). It forms part of our Terms & Conditions.

We operate a strictly transport-only service, providing private chauffeur-driven journeys across Europe. Our drivers and vehicles are reserved specifically for your booking time, which is why clear cancellation rules are necessary.

All cancellation requests must be submitted in writing to: support@taste-of-europe.com.

2. Definitions

• "Booking": a confirmed reservation for our transport services.
• "Pickup time": the agreed local time at which the chauffeur is scheduled to meet you.
• "Cancellation": a written request to cancel a confirmed booking.
• "No-show": failure to appear at the pickup location within the waiting time and no contact with us.
• "Working day": Monday to Friday, excluding public holidays.

3. How to Cancel a Booking

All cancellation requests must be sent by email to support@taste-of-europe.com from the same email address used for the booking.

Your cancellation email should include:

• your full name;
• your booking reference number (if available);
• date and time of the booked service;
• pickup location and destination;
• a clear statement that you wish to cancel.

The time of cancellation is the time when we receive your email, as recorded on our mail server, not the time when you send it.

4. Standard Cancellation Rules

Unless otherwise specified in a personalised offer or voucher, the following standard rules apply to all bookings:

4.1 More than 72 hours before pickup

• Full refund of the amount paid, minus any non-refundable processing fees charged by payment providers (if applicable).

4.2 Between 72 hours and 24 hours before pickup

• 50% refund of the total booking amount.
• The remaining 50% is retained to cover reserved vehicle and driver time.

4.3 Less than 24 hours before pickup

• No refund. 100% of the booking value is charged as a late cancellation fee.

4.4 No-show

• If the passenger does not appear at the pickup location and no contact is made within the waiting time, the booking is treated as a no-show.
• No refund is issued for no-shows.

Separate or stricter conditions may apply for special events, certain locations or peak dates. If different cancellation terms apply, they will be clearly stated in your personalised offer or booking confirmation.

4. Standard Cancellation Rules

Unless otherwise specified in a personalised offer or voucher, the following standard rules apply to all bookings:

Refund eligibility depends on when you cancel your booking relative to your departure date:

5. Waiting Time & No-Show Details

We include a limited free waiting time to allow for minor delays.

5.1 Standard Pickups (non-airport)

• Included free waiting time: 2 hours from the scheduled pickup time.
• After 2 hours, if you have not arrived and cannot be contacted, the journey is treated as a no-show. (unless there was a flight delay)

5.2 Airport Pickups

• Included an extra free waiting time: 60 minutes after the actual landing time (if flight details are provided) or scheduled pickup time.
• After 60 minutes without contact, the booking may be treated as a no-show.

To avoid a no-show classification, you must contact your chauffeur or us (details in your voucher) if you are delayed but still travelling.

6. Changes / Amendments to Bookings

We understand that plans can change. Where possible, we will try to accommodate changes to your booking, such as:

• pickup time adjustments;
• changes to pickup or drop-off location;
• vehicle category changes;
• additional stops on the way.

All changes are subject to vehicle and driver availability and may result in a price adjustment. If a requested change cannot be accommodated and you choose to cancel, the standard cancellation rules in Section 4 apply.

7. Partial Use of Service

If you choose to end the journey early or not use part of the booked service (for example, skipping a return transfer), no partial refunds are provided for the unused portion unless expressly agreed in writing.

8. Cancellation by Us

We reserve the right to cancel a booking in exceptional circumstances, including but not limited to:

• unsafe weather or road conditions;
• vehicle breakdowns where a replacement is not reasonably available;
• driver illness or unavailability where no substitute can be arranged;
• incorrect or incomplete client information affecting the ability to deliver the service;
• abusive or unsafe behaviour from the client or passengers;
• non-payment, chargebacks or suspected fraud.

If we cancel due to reasons within our control and cannot provide an equivalent alternative, you will receive a refund limited to the amount paid for the affected booking.

We are not liable for additional costs such as missed flights, hotels, or other travel arrangements.

9. Force Majeure

We are not responsible for delays, disruptions, or cancellations caused by events outside our reasonable control, including but not limited to:

• extreme weather conditions or natural disasters;
• war, terrorism, civil unrest, strikes or lockouts;
• epidemics, pandemics, or public health restrictions;
• government orders or border closures;
• major traffic incidents, road closures or infrastructure failure.

In such cases, we will do our best to offer an alternative solution; however, refunds may be limited or not possible depending on the circumstances.

10. Group Bookings & Multi-Day Services

For large groups, multi-vehicle bookings or multi-day services, stricter cancellation deadlines may apply due to the amount of capacity reserved for your party.

Where different conditions apply, these will be clearly communicated in your personalised offer or booking confirmation. In the absence of such special terms, the standard rules set out in Section 4 apply.

11. Refund Processing

Approved refunds will be processed using the same payment method originally used for the booking, unless this is not possible for technical reasons.

Refunds are usually processed within 5–10 business days after confirmation, depending on the payment provider and bank processing times.

Any bank charges, currency conversion costs, or card fees related to the refund are the responsibility of the customer.

12. Relationship with Terms & Conditions

This Cancellation Policy is an integral part of our Terms & Conditions. In case of conflict between this policy and any specific terms provided in a personalised offer or voucher, the specific terms in that offer or voucher will prevail.

13. Contact for Cancellations

For cancellations, changes, or questions regarding this policy, please contact:

Cancellations & Booking Changes:
support@taste-of-europe.com

General Enquiries:
info@taste-of-europe.com